Duration: 12 months contract

ESSENTIAL REQUIREMENTS OF THE ROLE:

• Experience in international logistics and a basic understanding of Incoterms and customs processes.
• Ability to organise and manage shipping tasks (RMA handling, repairs, dispatch, collections, documentation).
• Strong communication skills for working with customers and internal teams.
• Well-organised, accurate, and able to solve problems independently.
• Confident using Microsoft Office (especially Excel) and willing to learn new systems.

DESIRABLE ATTRIBUTES OF THE WORKER:

• Skilled in engaging with customers, coordinating logistics and international shipments, and ensuring precise and timely completion of customs documentation.

SOFT SKILLS:

• Strong communication skills with customers, partners, and internal teams.
• High level of organisation and attention to detail.
• Ability to stay calm under pressure and manage multiple tasks.
• Problem-solving mindset with good judgement and initiative.
• Reliability, self-discipline, and a proactive attitude.
• Flexibility and willingness to adapt to changing priorities.
• Team player who also works well independently.

TOOLS OR SOFTWARE:

• Microsoft Office Suite- Especially Excel (tracking, reporting), Outlook (communication), Word (documentation).
• SAP or similar ERP systems - For updating RMAs, tracking inventory, and managing logistics data.

INDUSTRY BACKGROUND OR EXPERIENCE:

• Background in logistics, shipping, or warehousing.
• Experience with international shipments or customs is a plus.