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DATE ADDED: Wed 17/10/2018

Salesforce Technical Analyst

Lexington, USA
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COMPANY: MW PARTNERS

Job Description

 MW Partners is currently seeking a Salesforce Technical Analyst to work for our client who is a well-known cloud-based email management company.

 

Responsibilities and duties:

 

  • Provide technical support, maintenance and training for our salesforce users (Help Desk Support).
  • Communicate and collaborate with other technical resources and stakeholders regarding status, technical issues and solutions.
  • Perform ongoing Salesforce administration (create accounts/profile, defining fields, updating layouts, reports, dashboards, etc.).
  • Perform configuration tasks such as field/page updates, workflows, and automated approvals.
  • Monitor Salesforce.com usage for compliance.
  • Maintain security for Salesforce.com data.
  • Maintain data quality through ongoing data analysis, record maintenance and other related tasks.
  • Identify and evaluate new features and functionality related to new releases.
  • Interface with business analyst and technical staff and be responsible for delivering complete work products.
  • Research integration issues and work closely with team members and development staff.
  • Build business users trust and respect, establish relationships, and develop rapport.
  • Document best practices and operational procedures.
  • Participate in the testing cycles for new functionality releases.
  • Work with the leadership team to establish processes to support administrative and change management activities.
  • Absorb new product and technical capabilities from Salesforce during new product releases and Acquisitions.

 

Requirements:

 

  • 4+ years of experience as a Salesforce.com Analyst.
  • Strong understanding of the platform with the ability to manage the system, build custom objects, formula fields, workflows and custom views.
  • Strong understanding of Salesforce.com best practices and functionality.
  • Ability to work on multiple tasks and deliver results with aggressive timelines.
  • Ability to work independently and in a fast-paced environment with tight deadlines, with minimal supervision.
  • Excellent interpersonal skills, as well as excellent communication skills, verbal and written to both technical and non-technical audiences that are in a geographically dispersed environment (conference calls, Skype, face-to-face).
  • Demonstrate self-motivation and the ability to grasp concepts quickly.
  • Demonstrate sharp, analytical, problem solving and decision-making skills.
  • Take initiative to recommend process improvements and demonstrate creative thinking
  • Knowledge of Agile methodologies.
  • Active Salesforce certifications or ability to achieve relevant certifications upon hire.
  • Team player with positive “Can-do” attitude.
  • Ability to work independently and think creatively.
  • Working knowledge of ERP systems such as NetSuite.
  • Working knowledge of integration tools such as Dell-Boomi.
  • Intellectual curiosity and a desire to be challenged.
  • Great communication skills with enthusiastic personality.
  • com Certification is preferred.

 

For a confidential discussion or to find out more, Catherine Reid on #removed# or apply now.

Company Description
MW Partners (MWP) is a privately held Staffing & Professional Services firm headquartered in Orange County, CA. With over 350 consultants and more than 70 clients, MWP brings 15 years of experience with a national reputation for delivering best-in-class staffing services. MWP consultants gain access to exciting projects with top-tier clients along with a dedicated administrative support team that enables our resources to focus on client-delivery and career advancement.


Role: Salesforce Technical Analyst
Job Type:
Location: Lexington,

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