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DATE ADDED: Thu 11/10/2018

Collection Support Analyst

Tulsa, USA


Job Description

Provide quality customer service, information regarding products, and assistance to external and/or internal customers that are Business to Business customers.


  • Sorts and distributes all incoming and outgoing mail; routes customer correspondence and client files to the appropriate A/R’s; updates client systems for Mail Return items
  • Prepares and mails all manual letters, and updates client system notes
  • Work assigned accounts by calling the necessary place of business to ensure proper documentation is received to resolve accounts per company standard operating procedures and contract
  • Documents all activity in CLIENT/GCS System in a concise and accurate manner
  • Corrects any deficiencies or oversights as outlined by management and/or quality control
  • Maintain concentration and focus in order to meet performance goals
  • React positively to an ongoing, changing environment
  • Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
  • Maintain good working relationship with assigned supervisors and coworkers
  • Perform additional duties as required by management



High School Diploma or GED is required; Bachelor’s degree preferred.

Computer Experience:

Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems. Experience in Excel is preferred.

Skills & Abilities:

  • Must be able to read, write and speak English fluently
  • Listen effectively
  • Work with and apply basic mathematical concepts
  • Deal with difficult interactions with customers
  • Respond to customer inquiries and statements effectively
  • Communicate clearly and effectively, both orally and in writing.
  • Manage time effectively
  • Solve problems or issues that may come up
  • Concentrate and focus for extended periods of time
  • Adhere to policies and procedures
  • Adhere to work schedule and punctuality requirements


Company Description
Fortune 15 company!

Role: Collection Support Analyst
Job Type:
Location: Tulsa,

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