Robert Half are recruiting for an experienced IT Support Engineer to support a market leading manufacturing organisation on an initial 3-month contract based in Marlow.

Responsibilities:

• Provide hands-on 1st and 2nd line technical support across a busy manufacturing site.

• Act as the primary on-site escalation point for end-user issues, ensuring quick diagnosis and resolution.

• Troubleshoot and support Windows 10/11, Microsoft 365, Teams, and core business applications.

• Set up, configure, and maintain laptops, desktops, mobile devices, printers, and on-site hardware.

• Manage incidents through the ITSM system, ensuring accurate logging, prioritisation, and timely resolution.

• Support user onboarding and offboarding, including account creation, permissions, and access rights in Active Directory/M365.

• Deliver basic network troubleshooting, including connectivity checks, WiFi issues, DNS/DHCP awareness, and patching.

• Assist with local IT projects, hardware refreshes, and small-scale site improvements.

• Collaborate closely with the wider IT function, escalating complex issues to senior engineers or third-party providers where needed.

• Maintain strong communication with on-site users, delivering a high standard of customer service.

• Ensure IT equipment across the manufacturing floor remains operational, safe, and compliant.

Experience:

• Proven background in IT Support, Service Desk, or Desktop Support with solid 1st/2nd line capability.

• Strong working knowledge of:

• Windows 10/11

• Microsoft 365 / Office 365

• Active Directory (password resets, group management)

• Teams

• Basic networking (DNS, DHCP, connectivity)

• Experience supporting users within manufacturing, industrial, or shop-floor environments is advantageous.

• Confident troubleshooting hardware faults and supporting device builds, imaging, and replacements.

• Ability to multitask and manage ticket queues in a fast-paced environment.

• Excellent communication skills with the ability to support non-technical users.

• Strong customer-focused approach and ability to work independently on-site.

Contract

• Initial 3-month contract (with potential extension)

• Inside IR35 via Umbrella

• 4 days per week on-site in Marlow

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