Contact Centre Agent

Monday - Friday, Full-Time - Hybrid working scheme available.

Salary - £24,570

Stone, Stafford

MPJ Recruitment are proud to be representing our client, who is a well-established, family-run Enforcement and Debt Recovery Agency in England and Wales. Originally founded in 1993, they specialise in a wide range of services, from recovering unpaid invoices and commercial rent arrears, to local taxation and high court enforcement.

Contact Centre Agent Key Responsibilities:

• Handle inbound and outbound customer calls, live chats, and emails
• Negotiate and arrange affordable payment plans
• Follow client instructions and adhere to compliance requirements
• Provide tailored solutions to help customers resolve debts fairly
• Work collaboratively to share best practices and improve results
• Maintain accurate customer records and update systems promptly
• Contribute to helping people get out and stay out of debt.

Contact Centre Agent Benefits:

• Hybrid working model (3 days in office, 2 from home after probation)
• 25 days annual leave, plus bank holidays
• Dedicated 2-week induction training programme
• Flexible shifts to support work-life balance
• Mandatory office shutdown between Christmas and New Year
• Company Pension Scheme
• Company Sick Pay Scheme
• Mental Health Champions and wellbeing initiatives
• Free onsite parking
• Social events and casual dress days.

Interested in finding out more? Click Apply!