The Commercial Business Executive plays a pivotal role within the Commercial team, supporting and driving customer satisfaction, operational excellence, and commercial growth across multiple business sectors, including modular buildings and transport-related solutions.
Operating from Head Office, this role sits at the centre of commercial operations, acting as a vital link between customers, field sales, production, and logistics. The postholder ensures that all customer enquiries, quotations, and orders are managed efficiently, accurately, and in line with the organisation's commitment to quality and service.
In addition, the role provides day-to-day leadership to junior commercial coordinators, ensuring workload is prioritised, standards are maintained, and team members are supported to perform at a high level. The postholder will contribute to developing a structured, customer-centric commercial support function and will act as a key deputy for the Head of Sales where required.
This position is both customer-facing and operationally connected, supporting the delivery of projects such as modular accommodation units, transport covers, bespoke leisure lodges, and outdoor structures. By combining commercial awareness with strong organisational and communication skills, the role ensures the seamless translation of customer needs into actionable work for production and fulfilment teams.
The Commercial Business Executive also contributes to wider growth ambitions by supporting sales initiatives, nurturing key customer relationships, and helping to identify and develop new business opportunities across a diverse product and service portfolio.
Key Responsibilities
Sales Support & Order Management
• Receive, review, and process customer orders using standardised templates and ERP systems.
• Ensure all key commercial and operational details are captured and accurately communicated to production.
• Track all open orders through to invoicing and dispatch, ensuring deadlines and quality standards are met.
• Act as the main point of contact for field sales, customers, and internal departments regarding order progress and updates.
• Maintain accurate and current customer records, quotations, and price lists.
• Coordinate effectively between Sales, Operations, and Logistics teams to ensure efficient order fulfilment.
• Handle customer queries and complaints professionally, ensuring swift and effective resolution.
• Support continuous improvement of internal commercial processes and communication.
Team Leadership & Management
• Provide line management / supervisory support to assigned commercial support staff (e.g., administrators, coordinators, apprentices).
• Allocate and prioritise tasks across the commercial admin/support function to meet customer deadlines and internal targets.
• Coach, train, and mentor team members on ERP/CRM usage, quotation standards, order accuracy, and customer communication.
• Monitor team performance, quality, and workload capacity, escalating risks and resourcing needs to the Head of Sales.
• Support recruitment, onboarding, and probation reviews for junior commercial team members as required.
• Promote a high-performance, collaborative culture focused on accountability, continuous improvement, and customer satisfaction.
• Lead or support internal process-improvement initiatives, ensuring consistent adoption of agreed ways of working.
Commercial Development & Customer Relations
• Build and maintain strong relationships with key accounts and new prospects across modular and transport-related markets.
• Support the Head of Sales with the development of account strategies, forecasts, and forward order plans.
• Prepare professional quotations, pricing sheets, and proposals in line with business guidelines.
• Liaise closely with production and planning teams to prioritise customer requirements in line with capacity and sales forecasts.
• Collaborate with marketing and business development teams to enhance brand visibility and customer engagement.
• Assist in the organisation, preparation, and follow-up of trade shows, exhibitions, and industry events.
Market Awareness & Reporting
• Maintain awareness of market trends, competitor activity, and emerging opportunities in modular and transport markets.
• Manage sales opportunities and customer interactions within CRM systems, ensuring data accuracy and visibility.
• Provide clear and timely reporting on sales performance, order activity, and market engagement to senior management.
• Report on team workload, order accuracy trends, and process performance, recommending improvements where needed.
Key Performance Indicators (KPIs)
• Order accuracy and on-time delivery performance.
• Sales growth and conversion rates across sectors.
• Customer satisfaction and repeat business levels.
• Efficiency and communication within commercial processes.
• CRM and reporting accuracy and timeliness.
• Commercial support team performance, including turnaround times, accuracy, and adherence to process.
• Evidence of continuous improvement initiatives implemented and sustained.
Skills & Experience Required
• Proven experience in sales support, commercial administration, or account management (ideally within manufacturing, modular, or transport-related industries).
• Excellent communication and relationship-building skills across customers and internal departments.
• Previous experience supervising, mentoring, or coordinating the work of others.
• Strong organisational skills and attention to detail, with the ability to manage multiple priorities.
• Knowledge of modular build, transport solutions, or leisure/lodging sectors (advantageous).
• Experience supporting trade events or exhibitions is desirable.
• Ability to set priorities, delegate effectively, and support performance in a busy commercial environment.
Personal Attributes
• Professional, positive, and customer-focused approach.
• Organised, methodical, and results-driven.
• Collaborative team player who fosters cross-departmental trust and cooperation.
• Takes pride in accuracy and quality of work.
• Proactive, commercially aware, and adaptable to a dynamic business environment.
• Confident, supportive leader who sets clear expectations and helps others succeed.
• Calm under pressure, able to manage competing demands while keeping the team aligned and motivated