JOB TYPE: Permanent
Fleet Customer Service Advisor (Fixed Term)
£12.30 per hour
37.5 hours per week
A unique opportunity has presented itself with my client, a nationwide fleet management company who continue to expand their network and reputation as a market leader in the vehicle fleet industry.
My client has a requirement for 5x Customer Service Advisors to join their lively and dynamic team in their modern and impressive head office near Solihull.
This role is based on a 9 month fixed term with a review at the end of this period; my client is seeking driven and motivated individuals with a strong work ethic to deliver high standards of customer service to their valued clients. To be able to succeed within this role, my client is seeking an individual with previous fleet hire/ fleet management experience in a customer service environment, preferably a call centre.
The appropriate candidate should have previous experience of dealing with customers via the telephone and processing their issues. Currently the team take up to 4000 customer calls per week; calls are varied and include Repair/Service bookings, Accident reporting and general customer queries. The role also includes off line work as well as call handling.
You might be required to work 3 rotating shifts
Week 1 - 07:50 to 15:30
Week 2 - 09:30 to 17:10
Week 3 - 10:30 to 18:10
One week in 12 there will be a requirement to work a Saturday. When you work Saturday you will work 1 hour less per day and the hours will be made up on the Saturday that week
To ensure that your application receives the fullest possible attention, it is essential that you consider carefully the role that you are applying for, and then ensure that your CV contains all relevant information about yourself in relation to that role. Candidates need only apply if you are within a commutable distance of Birmingham Business Park, Solihull. Candidates will be required to pass a DBS check satisfactorily if successful for the position.
For more information regarding this role please call Will Golding on (Apply online only) or send a CV
Omega Resource Group Ltd, are dedicated Technical and Engineering Recruitment Company. Please feel free to contact us on (Apply online only) or look at our current vacancies on our website (url removed).
Omega Resource Group Ltd is acting as an Employment Agency in relation to this vacancy