MTrecs new career opportunity

Our client are specialists in their industry sector, they are looking to recruit a Sales Administrator on a permanent basis.

The Job you’ll do

• Operating as a key point of contact for all matters specific to customer quotations, orders and deliveries.
• Raising quotations and orders for products correctly, and in a timely fashion for our trade customers.
• Ensuring customer purchase orders match the processed order.
• Monitoring orders through to delivery to ensure expected delivery dates are met, or customers are advised if there is an issue.
• Invoicing all completed orders in a timely fashion.
• Maintaining and updating sales and customer records.
• Providing internal phone-based customer support which may include some technical support on our products.
• Deal with any challenging customer needs or complaints as they arise, and resolve or escalate as necessary.
• Identifying any new product opportunities to add to the existing product offer.
• Upselling where possible.
• Pro-actively generating new business.
• Collaborate with the external sales team with regards to orders and customer accounts.
• Communicate and collaborate with all areas of the business.
• Working with Production and Logistics team to communicate with our clients with delivery dates and times.
• To carry out purchasing activities for the effective sourcing and supply of required materials, hire services and other support services.
• Prepare purchase orders in line with final negotiations with selected approved suppliers, and in line with organisational targets and requirements.
• Resolving any queries in relation to merchant service, shortages, delivery issues, product queries, quality or pricing discrepancies.
• Ensure that a professional and consistent approach is taken in relation to all supplier relationships
• Source and negotiate best purchase prices possible.
• Help the flow of daily activities to deliver the best quality purchasing service for the business.

About You

• Be able to demonstrate, with examples, experience in the above listed duties and responsibilities.
• Experience with a similar product/industry/market sector would be advantageous.
• Be able to demonstrate the ability to multi-task while maintaining attention to detail.
• Be able to work under pressure with changing priorities to suit customer needs.
• Excellent customer service skills in all forms of communication.
• Be able to build and maintain strong, long-lasting customer relationships.
• Be able to work confidently with technical information relating to our products.
• Be confident and competent using computers and systems such as Microsoft Word & Excel.
• Sage 200 experience would be an advantage.
• Critical thinker with problem-solving skills.
• Having a real-world focus on continuous improvement is a prerequisite.
• Confident and able to work independently but ask when unsure.
• Good time-management and organisational skills.
• Ability to manage workload to deadlines.
• Reliable, punctual and self-motivated.
• Team player with great interpersonal and communications skills.
• Phone based sales experience would be advantageous.

The Rewards and the Benefits

• This role reports directly to the Purchasing and Sales Office Manager.
• Hours of work are Monday – Thursday 8:15am – 4.30pm, Friday 8:15am – 3:00pm.
• 45 minute lunch break.
• 28 days annual leave, with 3 days being reserved for the period between Christmas and New Year.
• Company pension contributions.
• Death in service benefit.
• Private medical insurance on completion of probationary period.
• Profit share bonus.