Job Title: Onsite Support Engineer

Location: Dublin & Galway, Ireland
Reports to: Support Manager

Company Overview

We believe that great people drive great results. Whether it's delivering exceptional customer projects, earning industry certifications, or brewing the perfect cup of tea or coffee, our team is passionate about going above and beyond.

As part of our Smart Support team, you'll be on the front lines, providing hands-on technical support and implementing practical solutions to meet our clients' IT needs. Join us, and be part of a collaborative environment where innovation, personal development, and customer satisfaction go hand-in-hand.

Role Overview

We are looking for an enthusiastic and capable Onsite Support Engineer to provide technical support across our customer base in Dublin and Galway. In this role, you will be the key onsite representative of the company, handling installation, maintenance, and troubleshooting of hardware and software systems. You'll work both independently and as part of our wider support team, delivering a consistently high standard of service.

Key Responsibilities

• Install and configure desktops, servers, and networking hardware

• Perform onsite troubleshooting and equipment repairs where possible

• Provide hands-on support in data centers and server environments

• Respond to and resolve user support requests in person and remotely

• Travel between client sites in Dublin, Galway, and occasionally across the UK for project work

• Maintain detailed records of support requests and outcomes using internal ticketing systems

What We're Looking For

We value engineers who are:

• Enthusiastic: Passionate about delivering outstanding customer service

• Adaptable: Able to work across diverse projects and customer environments

• Quick Learners: Able to rapidly absorb new tools, systems, and processes

• People-Oriented: Strong interpersonal skills with the ability to build rapport and communicate effectively

Skills & Experience

Essential:

• 1-2 years of experience in an IT support role

• Strong knowledge of PC, laptop, and server hardware

• Practical experience with:

• Windows Server 2008/2012

• Microsoft Office suite

• Networking & Active Directory

• Desktop operating systems (Windows 7, 8, 10; macOS)

• Apple/MAC devices, Citrix environments

Desirable:

• Industry certifications such as MCP, MCITP, A+, CCENT

• Experience in working within data center environments

• Exposure to ticketing systems and ITIL frameworks

Education:

• Bachelor's or Associate Degree in a relevant IT or Engineering discipline

Additional Requirements

• Full driving license (required for travel between sites)

• Right to work in Ireland and the UK

• Flexibility to travel and work occasional extended hours during project rollouts

What We Offer

• Supportive and collaborative working environment

• Opportunities for professional development and certification

• Competitive salary and benefits package

• A vibrant team culture with a strong focus on employee well-being