Head of Retail | Midlands | Salary up to £140,000 + Benefits

Zachary Daniels are proud to be partnered with a leading national retailer in their search for a dynamic and strategic Head of Retail. This is a rare and exciting opportunity to join a well-respected brand at a pivotal time in their growth journey.

As the Head of Retail, you will be responsible for leading and developing a large, complex, and regulated retail operation, operating across hundreds of sites nationwide. The successful candidate will play a key role in shaping the future of service delivery, customer experience, compliance, and operational performance across the estate.

A regulated industry background is essential - we are looking for candidates with senior leadership experience in sectors such as pharmacy, healthcare, veterinary, care, or other similar regulated environments.

Head of Retail Key Responsibilities:

Lead a large-scale, multisite regulated retail operation with a strong focus on compliance, customer care, and commercial performance

Develop and implement a national retail strategy that aligns with brand values and business objectives

Champion a culture of operational excellence, clinical safety, and continuous improvement

Inspire, lead, and develop a high-performing field leadership and support team

Build strong cross-functional relationships with commercial, property, and support office teams

Ensure all stores and services meet and exceed required regulatory standards

About You:

Proven experience leading regulated services or retail at scale

Background in pharmacy, care, healthcare, veterinary, optical, dental, or other regulated sectors

Must have led a team of Area Managers or equivalent multisite leadership roles

Experience managing external partners and suppliers effectively

Demonstrable experience of leading large multisite teams within a commercial, customer-focused environment

Deep understanding of regulatory frameworks and clinical governance in a retail or community setting

Strong leadership presence with the ability to engage and influence at all levels

Commercially astute, with a passion for delivering outstanding service outcomes and driving innovation

Able to operate at both strategic and operational levels in a fast-paced, evolving business

This Head of Retail role offers a salary of up to £140,000, plus a comprehensive benefits package and the opportunity to make a lasting impact at national scale.

Why Apply?

Join a forward-thinking, people-led retailer with a genuine focus on service and customer wellbeing

Play a key role in shaping the future of regulated retail in a dynamic national business

Excellent career development opportunities and a highly competitive remuneration package

If you're an experienced Head of Retail or senior leader ready for a new challenge, we'd love to hear from you.

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