My client is seeking a motivated and customer-focused Customer Service Advisor to join our team in Bury. Working within the utilities sector (energy, water, or gas), you will be the first point of contact for customers, delivering a high standard of service and support across a range of enquiries.

Key Responsibilities

* Handle inbound and outbound customer calls, emails, and online enquiries

* Resolve customer queries relating to billing, accounts, meter readings, and service issues

* Provide clear and accurate information regarding tariffs, usage, and services

* Support customers with payment plans and account management

* Log all customer interactions accurately on internal systems

* Escalate complex or unresolved issues to relevant departments

* Ensure compliance with industry regulations and company policies

* Deliver excellent customer service in line with company standards and KPIs

Key Skills & Experience

* Previous experience in a customer service or contact centre role

* Excellent communication and interpersonal skills

* Ability to manage a high volume of enquiries in a fast-paced environment

* Strong problem-solving skills and attention to detail

* Good IT skills, including experience with CRM systems

Desirable Experience

* Experience within the utilities sector (energy, water, or gas)

* Knowledge of billing systems or regulatory frameworks

* Experience handling complaints or vulnerable customers

Personal Attributes

* Customer-focused with a positive, empathetic approach

* Reliable, organised, and able to prioritise workload

* Team player with a proactive mindset

* Eager to learn and develop within the role

What is on offer

* Competitive salary and benefits package including a bonus

* Full training and ongoing support

* Opportunities for career progression within the utilities sector

* Supportive and collaborative team environment

Apply now to join a growing organisation and build your career within the customer service sector