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DATE ADDED: Wed 06/02/2019

Customer Service Team Leader

Taunton, UK

JOB TYPE: Permanent

SALARY: £22000 - £23000/annum Depending on experience

Are you a natural born Team Leader with the ability to motivate and coach a team?

Do you come from a Customer Service or Insurance environment?

Does working weekends suit you?

If so please read on as we may have the perfect opportunity for you!

I am currently recruiting for a Team Leader to join a fantastic and growing business based in Taunton, on a full time permanent basis. It is essential that the right candidate for this role comes from a Customer Service background and has experience leading a team to achieve targets.

* Maintain a positive working relationship with Out of Hours workers

* Maintain a Rota to ensure that night workers have regular contacts and welfare checks.

* Assisting with hands on call handling when demand requires assistance to the department.

* Carry out regular home visits (where required) to carry out one to ones, training and DSE checks.

* To constantly seek to improve the service and develop innovative solutions.

* Ensuring targets and service level agreements are achieved

* Handling escalated complaints.

* Must identify training needs and take decisions relating to individual’s personal development.

* Liaising and communicating with the team leaders and service managers to ensure continuous service.

The successful applicant should have

• Previous Team Leading \ Management experience.

• Good customer service and negotiation skills

• Good motivational skills.

• Ability to work to targets and deadlines

• Good complaints skills

• Good IT skills with the ability to use multiple systems (Microsoft, bespoke packages)

Core working hours include 9.00 - 5.30pm Saturday and Sunday and a Rota of weekday and evening shifts, a total of 37.5 hours per week.

If you would like the full job description or further information please call Lily on (phone number removed) in the Bridgwater branch today
Role: Customer Service Team Leader
Job Type: Permanent
Location: Taunton, Somerset,

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