B2C Sales & Renewals Executive

This role sits within a fast moving telecoms business delivering full fibre (FTTP) broadband to homes and businesses in a major UK city. The company is values led, customer centric, and focused on building best in class connectivity infrastructure.

Role purpose:
Responsible for managing the end to end B2C sales and renewal journey, handling inbound and outbound calls, email enquiries, and ensuring a seamless customer experience from initial sale through renewal.

Key responsibilities:

• Handle inbound sales, renewals, and retention enquiries
• Outbound calls to convert pipeline, upsell, and manage renewals
• Manage customer email communications professionally and promptly
• Own the full renewal life cycle and maintain CRM accuracy
• Build strong customer relationships and deliver high service standards
• Collaborate with sales, marketing, customer service, billing, and product teams
• Track and report on sales, renewals, and customer feedback metrics

Profile sought:

• Experience in sales, customer service, or renewals
• Strong communication and organisational skills
• High attention to detail and CRM proficiency
• Customer first mindset; upsell/account management experience a plus

Location: London (Hybrid)