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Service Delivery Manager - Municipal Waste

Salary: Up to £40,000, with an annual performance bonus and company car or car allowance plus Veolia benefits

Hours:Monday - Friday, 40 hours per week. 6:00am - 2:30pm

Location:Westminster, London

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you;

• Eligible for an Private medical cover
  
• 25 days of annual leave
  
• Access to our company pension scheme
  
• One paid days leave every year to volunteer and support your community
  
• Ongoing training and development opportunities, allowing you to reach your full potential
  

What you'll be doing;

• Organise resources (people, vehicles, equipment) to best effect prioritising the wellbeing of our people and service to our customer and communities.
  
• Ensuring training and competency checks are in place for all roles.
  
• Monitor operational performance, follow up on complaints, problem solve for operational challenges.
  
• Delivery of a first time collection culture and all contractual performance KPI's.
  
• Lead our people & assets to deliver / exceed service expectations.
  
• Developing an excellent day to day relationship with client officers and residents, built on trust and service delivery.
  
• Ensure operations are run in line with Veolia Minimum Requirements and supporting improvement plans.
  
• Investigate safety incidents, under performance and disciplinary incidents.
  

What we're looking for;

• Experience in developing/mentoring people
  
• Waste management - desirable
  
• Multi-faceted Stakeholder relationship management, including Clients, Contractors and members.
  
• IOSH Managing Safely - essential
  
• Level 3 Leadership & Management or equivalent work experience - desirable
  
• Transport CPC - desirable
  

What's next?

Apply today, so we can make a difference for generations to come.

We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.

Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.