My MVD LLC is looking for an experienced title clerk to join our team in our Central and Atrisco office in Albuquerque. This person will drive customer satisfaction by fielding inquiries, addressing MVD questions and maintaining extensive knowledge.
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
- Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
- Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
- Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
- Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
- Must be able to properly complete MVD transactions in an quick and accurate manner.
- 1-2 years experience in New Mexico MVD transactions
- 1-2 years proven experience in supporting client success
- Excellent written and verbal communication skills
- Ability to address complaints and issues with effective solutions and a positive attitude
- Passion for delighting customers with above and beyond service
- Excellent time-management and prioritization skills
- Familiarity with Tapestry systems
About My MVD LLC: We are a family owned business located in Albuquerque. What started as just an idea, the sky is the limit. We are dedicated to providing honest services to the community and to the State of New Mexico.
Our employees enjoy a work culture that promotes our employees excellence and the freedom to feel important in the work place.
Powered by JazzHR