Regional Manager - Contract Cleaning

The Opportunity

We are an international market leader in cleaning, security and soft services operating from regional offices UK wide, serving clients in sectors that include Commercial, Corporate, Pharmaceutical, Retail, Manufacturing and Education.

We pride ourselves on client satisfaction and the development of our staff through regular training and a shared sense of responsibility, with a family-feel to our business.

We currently have an exciting opportunity for a Regional Manager to join our growing brand and manage a group of Contract, Site and Operations Managers who manage a diverse set of clients from private education to consumer goods, beauty & cosmetics and IT.

The Package

* 50k-60k Basic

* Company Car or Car Allowance

* 35 days holiday (inc Bank Holidays)

* Flexible working

* Full Benefits Package

The Role

To achieve or exceed the Regional revenue, profit, sales and budget targets whilst ensuring consistently high quality standards of service delivery. To generate new sales for the company including additional and non-contractual business. To manage the operational processes for the Region.

The Responsibilities

Business Growth and Profitability

* To ensure action plans are in place and are reviewed on a regular basis to ensure the achievement of all targets set and in line with the business goals

* To ensure all costs are controlled within budgets

* Ensure contract prices are reviewed and increases agreed with clients

* Ensure that the company purchasing procedure is followed and that documentation is completed such as Plant & Machinery Capital Requisition and Purchase Order Forms.

* To ensure the Region achieves/exceeds its financial targets annually and periodically as required, this includes profit & loss and sales

* To liaise regularly with your line manager/Directors in terms of business objectives, financial aspects, innovation and business growth opportunities

* To attend review meetings on at least a monthly basis to review the Region's actual financial performance against budget and requirements.

* To achieve new sales growth, identify opportunities for the company. Directing the Business Development Manager and management team accordingly.

Contract/ Site Management

* Ensure the cleaning specification is implemented and adhered to. Review the contracts as necessary to meet the company and clients' requirements.

* Regular client liaison to monitor standards, satisfaction with the service provided and to build relationships with key clients.

* Monitor, review and analyse client satisfaction, via the Quality Service Level Indicator/ECAT procedure and to ensure all problems are resolved promptly and effectively.

* To review and analyse Site Health and Safety Audits information. Ensure corrective action taken where necessary

* To ensure all management and control systems are adhered to, and that the company is complying with payroll, HR, Health and Safety, quality and environmental standards.

* In the case of new contracts, to ensure contract start- up plans are implemented and actioned.

* To ensure all company and management control systems are complied with, ensuring subcontractors/suppliers are audited on a regular basis.

Staff Management

* To recruit, induct, train and develop direct reports, to ensure a high calibre of capable managers and supervisors.

* To ensure that all managers and supervisors understand and are focused on meeting the Region and company objectives.

* Monitor and review performance of managers and direct reports in terms of their budgets and effectively communicate the company's required standards.

* To carry out an annual performance/ personal development appraisal with managers and direct reports.

* Ensure that each member of staff has received an induction, health and safety training, supervision and information and appraised as required.

The Person

* An experienced manager with proven ability of managing people and revenue responsibility above £5,000,000 within the contract cleaning sector is essential

* A passionate and motivational people manager

* Ensure Innovation and Social mobility charters are embedded within the company

* Work towards ensuring the company is Carbon Neutral by 2030.

* Maintain the brands way of working, uphold and protect our culture and values as a business