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Date Added: Tue 26/07/2022

IT Support Analyst

Hungerford, UK
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Job Type: Permanent, FullTime

Salary: £24,000 - £28,500 per annum

IT Technical Analyst

Permanent Full Time

Hungerford, Berkshire, UK, GB

30+ days agoRequisition ID: 1634


Kerridge Commercial Systems is the leading specialist supplier of fully integrated ERP systems and related services to niche vertical markets in the wholesale and retail distribution, logistics and service sectors.

A private equity backed organisation delivering enviable growth in its defined sector in the UK and globally

Part of a global business with operating divisions in Netherlands, South Africa, USA, Australia and Kenya as well as the UK and Ireland

The Group Internal Infrastructure Team at KCS is expanding the Internal IT team to provide support to our growing number of global internal customers. Using the Cherwell ITSM platform to respond to incoming incidents and requests to resolve network, hardware and software issues. Based within the local Kerridge CS office you will be working with other members of the global IT team, reporting to the Global IT Operations Manager.

While being the point of contact for our global internal customers you will also help shape and develop the services we provide, as it continuously improves and evolves.

Main Duties and Responsibilities

Key Responsibilities:

  • Providing Internal Desktop/Network/Application Support to the employees of KCS
  • Provide exceptional network, hardware and software/application support via Email, Telephone and in person.
  • Assist in the deployment of technologies/systems/services to employees of KCS
  • Provide end-user training of applications as part of an on-boarding process to new employees of KCS
  • Act as a main point of contact for Internal customers and thus project a professional image at all times
  • Use and develop systems to help achieve good relationships and satisfaction with other departments and our internal customers
  • Undertaking any other projects as required by their manager

Skills, Knowledge and Experience (Qualification, technical skills, commercial work experience, soft skills such as communication, presentation, personal attributes )

  • Excellent written and spoken communication skills
  • Ability to investigate unfamiliar problems and generate an effective solution in a systematic and logical manner
  • Experience of providing IT support in a Windows based commercial environment.
  • Experience of Windows 10 administration
  • Experience with Active Directory
  • Experience of supporting Office 365
  • Deployment of Windows Laptop Devices
  • As well as being able to work effectively as a member of a team, they must also be able to organise and manage their own workload
  • Exposure/knowledge of:
  • Mitel Connect telephony platform
  • PDQ Deploy/Inventory

Equal Opportunities

KCS Group is an equal opportunity employer and values diversity.

Health and Safety

The Health and Safety at Work Act 1974 puts a legal obligation on KCS as an employer to ensure, so far as is reasonably practicable, the health, safety and welfare of its employees at work.

Employees also have a duty to take reasonable care for their own health and safety and of others who could be affected by their actions. Understanding the safety policies and co-operating with the arrangements that are in place is therefore an essential part of your employment.

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