Our client is looking for a Logistics & Admin Assistant to join their team based in Colchester.

Main duties and responsibilities

* Arrange timely road freight shipments to European customers.

* Arrange sea and airfreight shipments to overseas customers.

* Liaise with suppliers, couriers, and agents for timely delivery.

* Monitor shipments and resolve issues (delays, damages, paperwork discrepancies).

* Collaborate with sales and purchasing teams, updating them on issues.

* Ensure compliance with relevant regulations for product shipments.

* Organize and file sales and customs clearance paperwork.

* Provide customs clearance and delivery instructions to agents and couriers.

* Inform warehouse of expected daily export collections.

* Update export documentation with required information; prepare original documents (COO's, EUR1's).

* Ensure correct ADR and IATA documentation and labeling for products.

* Oversee sample requests and update relevant departments with approvals.

* Request quotes from transport agents and approve invoices for payment.

* Maintain accurate records of shipments, transit times, and transport costs.

Skills

* Strong phone contact handling skills and active listening.

* Customer orientation and ability to adapt/respond to different types of character.

* Excellent communication and presentation skills.

* Ability to multi-task, prioritize, and manage time effectively.

* Experience in using a wide range of relevant IT packages. Strong attention to detail.

Experience

* Proven customer support experience.

* Knowledge of shipping - Imports and Exports / Customs procedures.

* Dangerous Goods (training will be provided).

Salary £26K p/a

Working hours 08:30-16:30 or 09:00-17:00.

20 days annual leave plus bank holidays