Senior customer relations officer (Complaints) - 6 month contract

Oliver James are partnered with a Global leader within the Insurance industry, who are recruiting for an expert in complaints handling to join their London office on a contract basis.

Main Responsibilities:

• Accurately managing a complaint caseload
• Working closely with the FOS
• Undertaking route cause analysis
• Contribute to Treating Customers Fairly (TCF) and raising conduct issues
• Keep up to date with regulatory developments
• Play a role in improving customer experiences

Key Skills:

• Strong FCA regulatory knowledge for complaints handling
• Strong understanding of the FOS
• Excellent communication and interpersonal skills.

If this sounds of interest, click apply OR email your interest to BTECH_RESERVED_CHARTICK.