Are you passionate about Customer Services? Do you like to make your customers happy?If so, this may be the job for you!We are recruiting a Customer Service Executive to work for a company based in Smethwick. You will be providing a first-class service to a broad portfolio of customers across a range of market sectors.Main Duties and Responsibilities:

• Receive and process requests from customers and colleagues via all incoming communication streams
•  Proactively and reactively escalate service work to meet service level agreements
•  Qualify customer requirements and reduce customer downtime through scripted questioning
•  Liaise regularly with customers to provide real-time status reports on currently active work, and all matters relating to any Maintenance Agreements
•  Contract amendments (premium and non-premium), Amending Maintenance Agreements as required in an efficient and timely manner, including raising Invoices and Credit Notes
•  Identify optimum times within the workload and resource schedules to make appointments that meet customer requirements
•  Purchase order requirements
•  Renewal payment calls to customers
•  Prioritise the entire workload to make maximum use of resources whilst ensuring the company's commitment to service level agreements.
• Cover and support other roles and responsibilities within the UK Direct Business

The successful person will have the following skills:Strong focus on quality customer service with a natural desire to meet and exceed customer expectations

• Enthusiasm to learn, continually improve, and use knowledge to help others
•  Ability to work to tight deadlines
•  Methodical approach to planning and organising
•  Effective self-management and focus
•  Excellent communication skills, both written and verbal, with internal and external customers
•  Eager and willing team player with a positive attitude who also feels able to work
• Ability to own and prioritise workload with an aptitude for multitasking
•  Process driven with the confidence to raise queries to aid efficiency
•  Calm and focused when working in a pressurised environment
•  Computer literate with a sound working knowledge of Windows-based applications

In return the client will provide a plethora of benefits, including 25 days holidays plus stats, pension scheme, life assurance and other benefits including discounts off products.