Senior Insurance & Risk Officer (PO3)

Location: Lambeth Town Hall, London
Rate: £30 per hour
Contract Type: Temporary (via agency)
Working Hours: 35 hours per week
Start Date: 28 July 2025
End Date: 24 October 2025
IR35 Status: Inside IR35
Application Deadline: 17:00 on Friday, 18 July 2025

Lambeth Council is seeking an experienced and proactive Senior Insurance & Risk Officer to support the delivery of a high-performing, customer-focused insurance and risk function. This role is central to managing complex liability claims, supporting strategic risk management, and driving forward continuous improvement in insurance processes and governance.

• Conduct comprehensive investigations into liability claims made against the council, ensuring legal compliance and timely response.

• Lead on complex, high-value, and sensitive claims, including historic abuse cases, ensuring a high standard of care and confidentiality.

• Oversee the council's insurance anti-fraud strategy and contribute to fraud prevention initiatives in collaboration with internal audit teams.

• Monitor and analyse insurance claims data to identify loss trends and risk improvement opportunities; produce management reports with actionable recommendations.

• Support the Risk Manager on strategic and operational risk initiatives, and represent the insurance function in corporate meetings and committees.

• Lead and manage the work of Risk & Insurance Officers and deputise for senior management where required.

• Deliver training to departments and schools on insurance processes, fraud awareness, and loss prevention.

• Ensuring high-quality, evidence-based claims investigations in accordance with legislation and civil justice protocols.

• Maintaining accurate case files and financial records within the council's claims handling system (LACHS).

• Promoting customer experience, equality, diversity, and inclusion in all aspects of claims handling and service delivery.

• Supporting data matching and benchmarking initiatives, and participating in projects with insurers or the London Insurance Consortium.

• Preparing for and attending court proceedings and formal hearings where necessary.

• Substantial experience in public sector insurance claims management, including liability and property damage.

• Knowledge of relevant legislation (Civil Procedure Rules, Police and Criminal Evidence Act, etc.).

• Strong analytical and reporting skills, including experience with insurance data and performance trends.

• Proven ability to handle sensitive claims with empathy, professionalism, and attention to detail.

• Experience leading or mentoring staff and managing service improvements.