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DATE ADDED: Sat 29/09/2018

Medical Front Office

Pasadena, USA


Job Description


Smart learners and enthusiasm valued even more than experience! (since every office is different), Fantastic learning & growth opportunity for quick individual, flexible schedule totaling about 20 hours a week with room for advancement. Duties may include but not limited to. This is a part-time, entry to mid level position on a team learn and hone the following skills:


  • Reference the provider calendar on a daily basis in order to become more aware of clinics daily expectations and scheduling availability
  • Efficient smart scheduling clients
  • Facilitate patient registration/processing in order to reduce patient wait time
  • Maintain a friendly and courteous demeanor at all times with patients and with whom they interface
  • Ensure all patients undergo client eligibility screening and documentation is maintained on file
  • Able to complete insurance authorizations
  • Review and verify patients' insurance coverage or other agencies and compute the charges to be paid by patient
  • Collect deposits or co-pays/deductibles prior to the patient being seen by the doctors
  • Ensure patient charts are processed in a timely manner
  • Review, correct and obtain current patient information for all necessary documents and computer system
  • Explain clinic procedure, fee process, and general information to clients as needed
  • Inform or refer any questions, concerns, and/or patient grievances to the attention of the immediate supervisor to ensure appropriate handling of the situation
  • Maintain cleanliness and organization of the reception area
  • Work closely with other medical staff to ensure smooth patient flow and cut down on waiting time
  • Appropriately informs patients regarding all eligibility requirements and first visit to the clinic instructions as necessary
  • Take accurate messages when unable to immediately schedule an appointment for the patient
  • Return phone calls as soon as available
  • Process all received Release of Records (ROR) requests in a timely
  • Responsible for pulling charts for the following day's appointments
  • Ensures that all patient charts AND lab reports are appropriately labeled and filed
  • Welcome patients as they contact the office personally or by telephone
  • Register all patients per registration protocols and collect all documentation
  • Inform patient of their outstanding balance, collect balance, and issue receipt when monies are collected
  • Review referral requests for completeness/accuracy and schedule any follow-up appointment as indicated
  • Adhere to all policies and procedures, including but not limited to standards for safety, attendance, punctuality and personal appearance
  • Check office supplies regularly and advise of any needs
  • Occasional Office Errands such as running to post office to deliver mail, pick up business items at office supply store. Must have Driver's License and ability to drive automatic vehicle

Qualifications / Requirements

Front Office Staff

  • Quick learners and enthusiasm valued even more than experience!
  • 1-2+ years of recent front office experience at a medical office preferred
  • Bilingual is plus
  • Knowledge of the referral and authorization process
  • Strong organizational, interpersonal AND Communication skills
  • Ability to communicate effectively by phone and in writing
  • Able to multi-task & good time management
  • Able to handle stressful or difficult situations



Company Description
Growing group of talk therapists with very pleasant, diverse and interesting group of clients.

Role: Medical Front Office
Job Type:
Location: Pasadena,

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