Credi Controller | Sittingbourne | £30-32K

A well-established organisation is seeking a proactive and detail-driven Credit Controller to join its high-performing finance team. This is a key role in ensuring strong working capital performance, accurate customer account management and effective cash collection processes.

If you are a confident communicator who enjoys resolving queries, building relationships and maintaining high standards of financial control, this is an excellent opportunity to develop your career in a supportive and fast-paced environment.

Key Responsibilities

• Manage a portfolio of customer accounts, ensuring timely collection of outstanding balances.
• Conduct proactive credit control activity via phone and email, maintaining accurate records of all interactions.
• Investigate and resolve invoice, payment and credit note queries, working closely with internal teams and customers.
• Accurately post and allocate customer payments, resolving unallocated cash promptly.
• Produce customer statements and supply supporting documentation such as copy invoices.
• Review and action daily credit hold lists, escalating high-risk accounts where required.
• Assist with credit checks, monitor customer payment behaviour and flag potential bad debts.
• Maintain accurate customer account information and update portals/EDI systems where applicable.
• Support ageing reviews, internal reporting and wider finance team tasks.
• Contribute to process improvements and ensure credit control procedures are consistently followed.

The Ideal Candidate Will Be:

• Experienced in credit control, accounts receivable or a similar finance function.
• A strong communicator with confidence in managing customer relationships.
• Highly organised, accurate and able to prioritise a busy workload.
• Analytical, proactive and able to investigate and resolve queries efficiently.
• Comfortable working with finance systems and maintaining high-quality data.
• A team player who brings a positive, solutions-focused approach.

What’s on Offer:

• A key role within a stable and supportive finance team.
• Hybrid working and flexibility.
• Career development opportunities within a growing organisation.
• £30–32k salary plus benefits.
• A collaborative environment where your contribution to working capital performance is highly valued.