The Credit Control Officer will be responsible for managing the credit control process to ensure timely collection of outstanding payments, reducing bad debt exposure, and maintaining healthy cash flow. This role is key in supporting the business by monitoring accounts and liaising with customers and internal teams.

Client Details

Our client is a leading wholesaler based in Warrington, who pride themselves on excellent customer service and maintaining strong relationships with their clients. We are currently seeking an experienced and proactive Credit Control Officer to join our finance team.

Description

Manage and monitor the company's debtor ledger to ensure timely collection of payments

Follow up on overdue accounts via phone, email, and written correspondence

Resolve payment disputes and queries promptly and professionally

Work closely with sales and customer service teams to understand customer issues and negotiate payment plans where necessary

Maintain accurate records of communications and payment plans in the system

Prepare regular reports on credit control performance and aged debtors

Support month-end financial processes and provide information for management reporting

Assist with credit assessments and setting appropriate credit limits for new and existing customers

Contribute to continuous improvement of credit control procedures

Profile

Previous experience in a credit control or accounts receivable role, preferably within wholesale or a related industry

Strong communication and negotiation skills with the ability to handle difficult conversations professionally

Excellent organizational skills and attention to detail

Proficient in MS Office, especially Excel, and experience with accounting/ERP software Sage

Ability to work independently and as part of a team

Strong problem-solving skills and a proactive approach

Job Offer

Competitive salary starting from £30,000, with bonus potential based on performance

Supportive working environment and opportunity for career development

Pension scheme and other employee benefits

Convenient Warrington location with good transport links