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Date Added: Wed 14/09/2022

Customer Service Advisor - P/T (Night Shift)

Fareham, UK
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Company: INNOVATION GROUP

Job Type: Permanent, FullTime

Salary: Competitive salary

We are the Innovation Group - a global leading insuretech business, representing our insurance partners, handling millions of calls each year.

We are looking for a night owl that enjoys the flexibility of working 24 hours per week, covering Friday - Sunday nights, 8 hours per shift. You will be working Friday, Saturday and Sunday night, 11pm - 8am.

As part of our motor call centre, you will represent Enterprise, one of our biggest clients, delivering excellent customer service to non fault drivers following a car accident.

With the cost of energy through the roof right now, save your money, come and use ours, and join us in our modern, lively Whiteley office! We’re only a 15 minute walk from Whiteley village and Swanwick station, and also have free onsite parking.

What Is The Role?

  • Mix of inbound and outbound calls - don’t worry, there is NO sales or cold calling!
  • Delivering the highest level of customer service to every customer
  • Ensuring your customer gets back on the road asap, arranging for their hire car and for their car to be repaired
  • Taking full ownership of each call you take

As this role is a night shift, call volumes are much lower than during the day, so you will be providing essential cover for customers who need us overnight. Each call involves supporting customers following their accident, arranging a hire car and getting them back on the road - this role allows you to become a true expert at your role very quickly!

Why us?

  • Competitive salary
  • 25 days annual leave plus bank holidays (pro rata)
  • Opportunity to buy or sell up to 3 additional days of leave (pro rata)
  • Free onsite parking
  • Flexible benefits including Virgin Experience vouchers, dental cover, travel insurance, health insurance, and much more!

What Do We Need From You?

We can teach you the job - you just need to have the right behaviours!

  • A passion for delivering the best customer service possible
  • An empathetic approach
  • Ability to work Friday, Saturday and Sunday 11pm - 8am
Apply Now