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Date Added: Tue 10/11/2020

2Nd Line Support - Tech Engineer

London, UK
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Salary: £24,000 - £28,000

This employer is a technology service provider that works with creative businesses, based in Central London, who want to use technology to grow and develop. They are looking for someone to join their Central London team who is as driven as they are to proactively improve their clients? technology delivering real business impact.

Salary: up to £28,000
Hours of work: 40 hours per week (9am-5pm with 1 hour lunch break)

The essence of the role:
- You?re the technical problem-solver for them and their clients
- Reduce the amount of reactive help-desk tickets by standardising and aligning client's technology
- Analyse and make recommendations to continually improve their client?s technology

- Resolving escalated tickets from help-desk (on-site and remote)
- Implementation of projects
- Implementation of work to align their client?s to their technical standards
- Creating and updating documentation to allow resolution by the help-desk

You need to be:
- Process-driven (candidates with EOS and TruMethods experience are preferred)
- Experience of working in a similar role for an MSP (IT Support Company) or in-house tech department, at least 5 years
- Proficient with Apple technologies (administration using an RMM tool, deploying and managing MDM, diagnostics of hardware and software issues)
- Proficient with Windows technologies (administration using an RMM tool, diagnostics of hardware and software issues, administering Windows Server 2012/ 2016 and Active Directory)
- Proficient with network technologies (administering firewalls, theoretical understanding of DNS and DHCP, network problem solving)
- A great communicator - face to face, verbal and written
- Friendly and Respectful - ignores the client?s job title, calls them before emailing, doesn't speak technical language and always remains calm
- Engaged - always prepared, brings an holistic view (your own, the company?s, your colleague's and the clients?) and provides constructive contributions to meetings and their work
- Positive - bring hunger and energy to your role and be able to transmit this to your colleagues and clients

- 25 days holidays, plus your birthday off, rising 1 day per year until 30 days in total
- Great office in Exmouth Market (EC1) with views over London
- Join a company that supports its employees to learn, grow and advance
- Company sick pay on top of statutory pay

If this is you, we would love to hear from you. Please click on apply now and send them your CV with a covering letter. Applications received without a covering letter will be ignored. Covering letters must be included within your CV as this cannot be accepted or sent separately.
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