Head of Facilities

The Company

Third Space is a collection of luxury health clubs in London, individual in style and bound by a common philosophy: to be the best health club in the world in the eyes of ourmembers.Our environments are meticulously designed, and our facilities are maintained to the highest possible standards. In December 2025, we opened club number 14 at The Whiteley, andour plan for the next five years is to more than double our estate.

The Role

The Head of Facilities is responsible forensuringexceptionally high standardsare maintainedacross all the clubs and ancillary properties, whilst also ensuring ongoing compliance with best practice health and safety procedures. Success in the role requires technical expertise in all Facilities and M&E services (including Pools/Spas), as well asexcellent budgetary control, project planning and stakeholder management.

Reporting to the Property Director andresponsible for a team of 24 (5 direct, and 19 indirect reports), the Head of Facilities is critical role within our senior leadership team, taking full accountability of the facilities strategy, ensuring operational excellence, compliance, and continuous improvement across the estate. This is a highly visible role with direct exposure to the Executive Team and responsibility for significant operational and capital budgets.

Key Responsibilities

• Lead and manage all facilities operations across multiple luxury sites

• Oversee contractor procurement, performance, and service delivery

• Ensure full compliance with statutory and Health & Safety regulations

• Develop and manage facilities budgets, identifying cost efficiencies

• Drive continuous improvement in service quality and operational processes

• Lead facilities-related projects from concept through to completion

• Implement and optimise FM systems across the business

• Manage energy consumption and sustainability initiatives

• Prepare and present reports, business cases, and investment proposals at executive level

• Collaborate cross-functionally to ensure a seamless, joined-up approach

About You

You are a strategic, technically strong facilities leader with a passion for excellence in high-end environments.

Essential experience:

• Extensive experience in a senior FM role within a luxury, customer-facing environment

• Proven leadership of engineering teams and external suppliers

• Strong experience in project management within live operational environments

• Expertise in budget management, procurement, and contract administration

• In-depth knowledge of Health & Safety legislation and compliance

• Experience managing energy performance and driving efficiencies

Key skills & attributes:

• Strong technical problem-solving and decision-making ability

• Excellent communication and stakeholder management skills

• Commercially astute with a focus on quality and efficiency

• Highly organised with strong leadership capability

• Confident presenter with the ability to influence at senior level

• Professional membership (RICS, CIOB, or BIFM) preferred