Harmony Outreach, LLC is currently seeking Lead Call Center Sales Specialists for their location in Roanoke, Virginia. The Call Center Sales Specialist is responsible for the following:
- Support communities by performing outbound calls and e-mails to leads for an update on the prospect's situation and information and scheduling appropriate follow-up activities within Yardi; Promotes services and shares information on the communities, activities, and dining services; extends invitation to visit community events. Sets appointments for the prospect to visit the community as requested. Works closely with community Sales and Marketing team members, with direct communication to community sales and marketing area to ensure preparation for scheduled appointments.
- Obtains prospect’s information by interviewing prospect to determine needs and areas of interest; Determines eligibility by comparing prospect information to requirements.
- Informs prospect of Community services and answers questions. Recommends communities within their geographic area that would meet their needs.
- Forwards lead/prospect name and specific information found during the interview process to the Sales and Marketing Department at the community for follow-up, ensuring accuracy when documenting information into the Yardi system.
- Monitor/Update lead call list. Remove prospect name and information if requested.
- Other duties as assigned.
- High School diploma or GED required; Associate degree preferred.
- Two years in a lead or supervisory experience; Two or more years’ experience in customer service, marketing or sales experience; senior living or healthcare experience highly desired; or equivalent combination of education and experience.
- Good organizational skills with the ability to effectively multi-task.
- Excellent verbal and written communication skills with the ability to identify with the caller and articulate services offered; good listening skills a must.
- Proficiency in utilizing computer based systems; Solid data entry skills ensuring speed and accuracy.
- Ability to work between the hours of 8:00AM - 7:00PM Monday through Friday.
Role: Lead Call Center Sales Specialist
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