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Date Added: Sat 14/01/2023

Insight Manager

London, UK
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Company: REED

Job Type: Permanent, FullTime

Salary: £475 per day

Our mission is simple… to help the world Love Mondays.

We require a Insight Manager / User Researcher to cover an existing workload within Metropolitan Police, based out of Kilburn Police Station (Hybrid working).

This is an interim position for 6 months with the potential to be extended, dependent on workload.


  • User researchers plan, design and carry out research activities with users that help teams get a deep understanding of the people that use policing services.
  • Working in user research and seeking to discover target areas to improve the user experience across the SOH platform.


  • Knowledge of how technologies are used to build and operate digital services.
  • Good understanding of qualitative analysis techniques and their value in understanding website usage.
  • Knowledge of different technical roles with the team.
  • Strong understanding of customer experience and behaviour on digital platforms
  • Knowledge of web technologies, including HTML/CSS, content management systems , search and principle of web design
  • Strong understanding of website analytics tools in particular Google Analytics.
  • Understanding of the context within which SOH operates - including an appreciation of budgeting and financial constraints and processes.
  • Understanding of user testing techniques e.g. not asking leading questions, awareness of demographics and how to write a ‘script’ that is neutral and elicits natural answers.


  • Able to turn research data into clear findings that inform decisions. Involve colleagues in your findings and increase consensus and challenge assumptions.
  • Create clear and fact-based stories to describe digital marketing performance: what works, what doesn’t and what needs to change.
  • Strong research, analysis and reporting skills, including experience of designing, interpreting and drawing out key conclusions from research and usability studies
  • Understand and have experience of a range of user and research methods. Know how to apply methods correctly.
  • Able to identify, test and implement process improvements to enable the best customer experience.
  • Able to provide detailed recommendations for senior management decisions based on data driven learning and bespoke insights.
  • Able to write a brief with a clear outcome.
  • Able to interrogate a brief (for when stakeholders or an agency submit something for our approval).

Requirements / Experience

  • Experience of facilitating customer focus and other groups to understand customer needs.
  • Experience of 1:1 user insight techniques.
  • Experience of managing suppliers to deliver services such as usability testing and customer research.
  • Experience of creating, writing and publishing reports and presenting these to senior management and SME’s.
  • Experience of making recommendations to digital product managers and owners on future development needs
  • Experience of UX work including running user workshops, focus groups, user testing, wireframing, prototyping, A/B testing, questionnaires.
  • Experience of SEO to understand user journeys and how these can be improved through digital improvements.

This role offers a competitive salary of £475 per day Umbrella and you’ll be working via REED who offer great benefits such as discounts, cashback offers and more as well as weekly pay.

Any offers would be subject to strict police vetting and right to work checks.

Please apply now and join us in loving Mondays!

Apply Now