Company: THE CAVENDISH LONDON
Job Type: Permanent , Full Time
Salary: £28900.00 annually
We are looking for a charming and thoughtful individual with a passion for service excellence to join our team as a Duty Manager.
As a Duty Manager you will:
- Support the Front Office Manager with the day to day management of the Front Office Team, ensuring that the Team offers a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc
- Take initiative in accommodating the customers’ needs in a resourceful manner
- Ensure safety and security procedures are adhered to and property keys are signed for every shift
- Manage accuracy of payments, working on any financial discrepancies and/or queries and producing regular cash, credit and audit reports
- Ensure best practice at all times and put forward ideas to management as to how standards, processes and procedures can be maintained and improved
The successful Duty Manager would have:
- Excellent team leading and guest engagement skills
- An ability to bring the guest experience to life throughout the hotel
- Ability to work with IT systems and PMS
- The ability to communicate and organize yourself in line with different expectations
- A good command of English is essential, a second language is advantageous
In return, we offer:
- Genuine career opportunities within our business
- Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
- Employee recognition scheme through guests and fellow team members
- Employee stay rates throughout Europe (after passing probation)
- A PERKBOX subscription with benefits, retail discounts and savings available from your first day
- Staff incentives when you and the team perform!
- Employee Assistance Programme
- A daily travel allowance for every day you come to work
- Team meals when on duty
About us:
Nestled in the heart of London’s Mayfair, The Cavendish London is our 4-star deluxe hotel, boasting 230 stylish bedrooms. We are located between the beautiful Green Park and bustling Piccadilly Circus, a great location for those wanting to work in central London.
The Cavendish London is part of The Ascott Limited, a Singapore company that has grown to be one of the leading international lodging owner-operators. Ascott''s portfolio spans over 165,000 units in 220 cities across more than 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa and the USA.
Required skills: Team Management, Leadership Skills, Decision Making, Multitasking, Organisation Skills, Attention to Detail, Customer service, Customer Focus, Communication Skills, Problem Solving
Role: Duty Manager
Job Type: Permanent , Full Time
Location: London,
Apply for this job now.