Senior Customer Service Advisor / Training Support Officer

Location: Mandela House, CB2 1BY

Start Date: ASAP

Contract Duration: 3+ Months

Working Hours: Mon - Fri, 09:00 - 17:00, 37 Hours per week

Pay Rate: £ 16.37 per hour 

Job Ref: (phone number removed)

Responsibilities

Provide high-level customer service support for revenue and benefits inquiries.

Assist in the development and delivery of training programs for the customer service team.

Resolve complex customer queries and issues efficiently and effectively.

Maintain accurate records of customer interactions and transactions.

Collaborate with internal departments to improve service delivery and customer satisfaction.

Ensure compliance with relevant policies, procedures, and regulations.

Identify opportunities for process improvements and contribute to their implementation.

Person Specification

Strong administrative skills with attention to detail.

Proven experience in a high-volume customer-facing role.

Excellent communication skills, both verbal and written.

Ability to coach and mentor team members effectively.

Strong numeracy skills and ability to handle financial information.

Experience and training in revenue and benefits services.

Ability to work independently and as part of a team.

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