We are looking for a dedicated Technical Support Coordinator to assist our clients with product troubleshooting and technical expertise. The ideal candidate will be adept at providing excellent customer service and have a strong technical background, particularly within the industrial/manufacturing sector.

Client Details

Our client is a medium-sized organization within the industrial and manufacturing sector. Based in Leeds, they are renowned for their commitment to providing superior products and unmatched customer service to a diverse range of industries.

Description

• Assisting customers with technical queries by fault-finding and troubleshooting over the phone and face to face (these are not IT related queries)
• Being a senior point of contact for resolving technical queries and questions for product installers, end users and colleagues via phone, email and face to face.
• Guiding installers through the setup and configuration of products remotely.
• Delivering pre/post installation technical advice.
• Being a product expert on a wide range of products and answering questions from customers and colleagues about products
• Testing suspected faulty equipment

Profile

A successful Technical Support Coordinator should have:

• 3+ years' experience working in a busy customer service setting
• Proven technical knowledge of and working experience with electro-mechanical products, security products (not IT related)
• Previous experience with either installing or fault finding on small to medium sized IP based access control or CCTV Systems (not IT helpdesk)
• A recognised engineering qualification and/or time served ability to understand electro-mechanical concepts and tailor appropriate solutions.
• Ability to learn new products quickly

Job Offer

• An attractive salary range of approximately £27,000 - £35,000 including a bonus.
• A supportive work environment that values teamwork and personal development.
• Opportunities to grow within the company and shape your career path.
• Comprehensive training to ensure you are up to speed with our products and systems.