Direct Group provides end-to-end insurance services including everything from product development, sales and distribution and compliance through to claims validation and policy administration.
We’ve been providing specialist insurance solutions for over 20 years, and our long-term relationships with clients and their customers are built on trust and integrity.
Due to further growth we are currently seeking experienced Customer Claims Advisors to join a number of expanding teams such as:
Household Contents Claims
All roles are based within our newly refurbished offices in Fulwood, Preston.
·Processing new insurance claims notifications;
·To provide accurate advice to customers on making a claim and the processes involved;
·Collecting accurate information and documents to proceed with a claim; ensuring recorded onto the system in a concise manner.
·Analysing a claim made by a policyholder and making claims decisions in line with policy terms and conditions.
·Guiding policyholders on how to proceed with the claim;
·Ensuring fair settlement of a valid claim;
·Adhering to legal requirements, industry regulations and customer quality standards set by the company.
·Effectively monitor the progress of a claim;
·Investigating potentially fraudulent claims;
·Ensuring the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines;
·To liaise with third party companies and clients and converse with them both verbally and written in a professional manner.
·Demonstrate exceptional claims ownership skills in order to manage customer expectations fully and reduce claims lifecycle.
·Exceptional Customer service skills;
·Negotiation and decision-making skills;
·Communication skills and a confident disposition when dealing with people, often in difficult circumstances;
·Organisational and time management skills;
·Initiative and the ability to adapt quickly to different situations;
·Good numeracy and literacy;
·Demonstrate team working skills
·Demonstrate the ability to assess a situation objectively;
·Adapt to the constantly changing requirements of the department and the company and perform additional tasks as may be required.
·Work effectively as a team and maintain a professional working environment.
·To handle calls and other methods of communication to the required service level agreements.
This is a full time position working 40 hours per week between the hours of 8am to 8pm Monday to Friday with 1 in 3 Saturdays NO SUNDAYS
Due to the nature of our business all successful candidate will need to go through a CRB and Credit check
·Salary £15,600 to £20,000 Depending on role and experience
·Annual Bonus Scheme
·Subsidised Bus Pass
·Subsidised canteen with Costa Coffee
·Free Fruit, Tea, Coffee, and Juice
·Quarterly Social events
Only agencies on our PSL can provide us with CVs when instructed by our in-house recruitment team. We therefore are not in a position to accept any speculative CVs from agencies who are not on our PSL. If we become aware of unsolicited CVs being sent to us we will accept these as direct applications and process accordingly.
Role: Excellent Customer Service Experience Required
Job Type: Permanent
Location: Preston, Lancashire, North West
Apply for this job now.