Repairs Centre Manager
Location: Cambridge (Onsite, 5 days per week)
Salary: £45,000-£52,000
Type: Full-time, Permanent

A growing communications technology business is seeking a Repairs Centre Manager to oversee the daily operations of its Cambridge Service Centre. The role focuses on delivering high-quality repair services in line with SLAs and KPIs, while leading and developing a technical team.

Key Responsibilities

* Lead, develop, and performance manage the repairs team

* Ensure service delivery meets contractual SLAs and business targets

* Act as the main customer contact for repair services and escalations

* Manage workflow, capacity planning, and repair centre costs

* Maintain compliance across health & safety, quality, and security standards

* Drive process improvements and support new product introductions

* Liaise with internal departments and regional repair partners

Requirements

* Electronics qualification (minimum ONC or equivalent)

* Experience supervising teams within an electronics repair or manufacturing environment

* Strong customer-facing B2B experience

* Experience managing SLAs and service workflows within an ERP system

* Commercially aware, data-driven, and organised

* Full driving licence and flexibility for occasional travel

What's on Offer

* £45k-£52k salary

* Onsite role in Cambridge

* Leadership position within an innovative technology environment

* Opportunity to shape operational performance and service excellence