Job Description - Sales Coordinator

Hours: Monday to Thursday 8:30 to 17:00 and 8:30 to 14:00 on Friday

Location: Fareham 3 days in office and 2 at home

Responsible to: Commercial Director

Purpose of Role:

This desk-based role focuses on generating and sending quotes for new hardware systems, alongside acting proactively on inbound sales leads.

The ideal candidate will have a keen interest in technology, self-development, strong communication skills, and a customer-focused mindset.

Key Responsibilities:

* Prepare and issue accurate quotes for hardware systems based on customer requirements and predefined application templates.

* Liaise with internal technical and sales teams to ensure quotes meet customer needs and company standards.

* Maintain and update CRM systems with quote details, customer interactions, and follow-ups.

* Process/respond to inbound sales enquiries via phone and email in a timely and professional manner.

* Support the wider sales team with administrative tasks and customer communications.

* Build product knowledge around systems and stay informed about new offerings and updates.

* Ensure compliance with company pricing policies and approval processes.

KPI's: As outlined in Objectives

Company Values and Capabilities:

* Energy and Engagement - We have a passion for the business where we embrace change and seek continuous improvement in all that we do.

* Think Customer - We are committed to providing exceptional service by putting customers at the centre of everything we do.

* Winning Team - We develop strong team ethics through integrity and personal development, in an environment of mutual respect, encouragement and recognition.

* Drive for Results - We drive the business focusing on results through technical excellence, quality, efficiency, and sustainability.

Knowledge and Experience:

* Proficient in Microsoft Office (especially Excel and Outlook); experience with CRM systems is a plus.

* Previous experience in a sales support or quoting role is desirable but not essential.

* Interest in technology or electrical systems is advantageous.

Attributes Required:

* Strong attention to detail and accuracy in documentation.

* Excellent written and verbal communication skills.

* Ability to work independently and manage multiple tasks simultaneously.

* A Good team player

* Able to work accurately to strict deadlines

* Able to manage time effectively

* Able to communicate at all levels

Relationships: The position requires close collaboration with several internal and external stakeholders:

* Customers

* Internal staff

* Departmental line managers