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DATE ADDED: Tue 09/10/2018

Reservations Coordinator And Wine Club Support

Santa Rosa, USA


Job Description


Full Time (Monday - Friday)

The Reservations Coordinator and Wine Club Support is a key position within that is responsible for ensuring all guests inquiring about our services and experiences receives accurate information about the experiences we offer and guides guests to the experience best suited for the guest.  This position also provides support to the wine club department for various administrative and customer service tasks.  

Primary Responsibility

~ Assists guests with coordination and conformation of all incoming reservations, via phone and email in a professional, accurate and timely manner.

~ Responsible for scheduling and choreography of reservations to ensure that the daily traffic flow is organized in the appropriate manner for the space restrictions of the general tasting bars and private tasting rooms. 

~ Asks guests qualifying questions in a conversational way to match them up with the best experience for the guest

~ Provides information about the company and experiences and offers assistance to guests and club members with booking choices

~ Executes accurate sales transactions using retail POS system

~ Communicates between departments effectively and efficiently

~ Create custom menus for guests, print menus, prepares schedule for each day

~ Supports the wine club department with inventory movements, paperwork audits, customer service, data entry, and other various tasks

Skills Required

~ Excellent communication skills, customer service skills, and the ability to organize and prioritize while multi tasking.

~ Outgoing personality that can carry on a professional and productive conversation and the confidence to ask the proper questions in order to match the guest to the most suitable experience for them

~ Enjoys working with people and possess an enthusiastic, positive and friendly attitude.

~ Strong verbal/written communication skills with the ability to communicate effectively and clearly in a professional manner.

~ Strong organizational skills, neat work environment, reliable with a strong work ethic

~ Professional appearance and demeanor with customers and fellow employees

~ Possesses strong attention to detail, accuracy and the ability to manage time efficiently.

~ Ability to sell and up-sell confidently and convert inquires into quality sales.

~ Enjoys being part of a team, supporting and achieving as a team.


$15.00 per hour plus monthly sales bonus and gratuities.  Average wage is $18.00 - $20.00 per hour

2 weeks annual vacation

Medical, Dental and Vision Benefits

50% employee discount

Must be able to pass drug and background screening



Company Description
We are a local family owned direct to consumer winery located in Sonoma Valley producing exceptional small lot vintages that focus on quality over quantity. With a philosophy that true quality begins in the vineyard and ends with a satisfied consumer. We are looking for an individual that shares our enthusiasm for exclusive wines, and a passion for exceptional, personalized service. We consistently produce platinum, double gold, gold and 90+ award winning wines.

Role: Reservations Coordinator and Wine Club Support
Job Type:
Location: Santa Rosa,

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