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Date Added: Wed 15/09/2021

Assistant Customer Service Manager

Braintree, UK
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Job Type: Permanent, FullTime

Assistant Customer Service Manager

Our client:

  • Are a professional publishing services and subscriptions bureau.
  • Provide quality services to professional publishers. And, we do it really well
  • Work with some of the UK’s most well-known publishers
  • Have been alive and thriving for over 35 years
  • Are renowned experts – high quality, high standards
  • Their people are everything. If you’re successful, they’re successful
  • Encourage and reward hard work whilst aiming for the best work/life balance for everyone

As the Assistant CustomerService Manager, you will undertake a variety of duties in order to support the manager in the running of a busy customer service team.

Your Duties

  • Assisting the Customer Service Department Manager with daily tasks and special projects, as required
  • Acting as a main point of contact to the customer service team
  • Assisting with organising and distributing the customer service workload
  • Investigating and responding to complex queries raised by customers or internal departments
  • Reviewing daily integrity checks and reports
  • Setting up and maintaining email templates
  • Documenting and updating instructions on the internal intranet system
  • Being actively involved in reviewing internal processes
  • Liaison with clients on any queries as necessary
  • Liaison with Account Managers to ensure the smooth running of all client files
  • To contribute towards the Customer Service Department workload

Who are you?

  • Excellent initiative, with the ability to troubleshoot problems whilst working under pressure
  • Thrive on working in a fast paced, highly professional environment
  • Ability to prioritise and manage own workload
  • Strong analytical and organisational skills
  • A passion for learning and implementing working processes
  • Exceptional communication skills in both written and oral, with the ability to make things happen
  • A willingness to be flexible and carry out extra duties outside normal role
  • Have your own transport due to our beautiful rural location (car, bike, pony and trap, all modes accepted!)

Why our client?

  • Superb career development; with opportunities to progress within a growing company
  • Four weeks paid annual leave and bank holidays plus a day off on your birthday
  • Excellent working environment (modern, purpose-built office setting with the peace and space of the countryside)
  • Extensive training both now and in the future to encourage and facilitate professional growth
  • An attractive salary package based on experience and current skills


  • Full time hours (40 hours per week)

What next?

If you’re interested in this Assistant Customer Service Manager role, send your CV with a covering email explaining why you would like to become part of this fab company.


Apply Now