Team Leader - Welfare & Safeguarding
Location: Crowborough
Salary: £46,800pa
Job Type: Full-time, Permanent

About the Role

We are recruiting a proactive Team Leader - Welfare & Safeguarding to oversee the welfare, safeguarding, and administration of a large cohort of Service Users.

You will lead a team of welfare staff and subcontractors, ensuring high standards of care, safety, and compliance. Working to Standard Operating Procedures, you will respond to issues, coordinate interventions, and maintain a safe, supportive environment.

Key Responsibilities

Service User Support

Manage a caseload, ensuring welfare, safety, and wellbeing
Conduct welfare checks and accommodation visits
Signpost to medical and support services
Arrange transport, relocations, and move-on processes
Report incidents, issues, and absencesTeam Leadership & Site Management

Lead the welfare team, including rota planning and supervision
Provide training and ensure performance standards
Oversee accommodation maintenance, safety, and compliance
Conduct inspections and manage repairs
Support effective property and void managementStakeholder Engagement

Work with internal teams, external agencies, and stakeholders
Attend meetings and maintain strong partnershipsAdministration & Compliance

Maintain accurate records and documentation
Ensure property certification compliance
Respond to communications and operational updates
Uphold data protection and confidentialityEmergency & Operational Support

Provide leadership during emergencies (including 24-hour availability if required)
Support wider team operations and provide cover when neededAbout You

Experience in a Team Leader/Supervisory role (welfare, housing, or support services preferred)
Strong safeguarding knowledge and duty of care awareness
Excellent communication and organisational skills
Ability to manage teams and work under pressure
Confident engaging with stakeholders and agencies
Proactive, adaptable, and solutions-focused
IT literate with strong record-keeping skillsBenefits

25 days annual leave + bank holidays
Westfield Health membership (health cashback, retail & gym discounts)
Life cover (2x salary)
Pension (4% employer / 4% employee)
6-month probation
Company equipment provided
Referral schemeThe successful applicant will be subject to Disclosure checks through the Disclosure and Barring Service. Due to no public transport, you will need to be able to drive and hold a full UK driving licence.

This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn.

If you are interested and would like