Resident Liaison Officer (RLO) - Property Services Experience

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The Role:

We are looking for an RLO to work with one of the UK's leading property services companies. You must be compassionate and have experience within a background in property services, you will be working on a social housing decarbonisation fund which includes Retrofit - EWI, IWI, windows and roofing based in Staines valued at £6m p/a.

Responsibilities:

* Serve as the primary point of contact between residents and the construction/property services team.

* Communicate project details, timelines, and updates to residents, ensuring they are well-informed and comfortable.

* Address and resolve resident concerns and complaints promptly and professionally.

* Coordinate access to properties for inspections, repairs, and construction activities.

* Assist in organising and conducting resident meetings, forums, and events.

* Maintain accurate records of resident interactions, feedback, and resolutions.

* Support the project team in ensuring minimal disruption to residents during construction and maintenance activities.

Requirements:

* Proven experience as a Resident Liaison Officer or similar role in the construction/property services industry.

* Excellent communication and interpersonal skills.

* Strong problem-solving abilities and a customer-focused attitude.

* Ability to manage multiple tasks and prioritize effectively.

* Familiarity with property maintenance, construction processes, and relevant regulations.

* Proficient in Microsoft Office Suite (Word, Excel, Outlook).

Benefits:

* Competitive salary

* Health and wellness benefits

* Opportunities for professional development

* Collaborative and supportive work environment