Role: Customer Service Co-Ordinator

Location: Watford (hybrid 3 days office/2 days home after training period)

Salary: £27,00 + bonus + benefits

Term: Fixed Term Contract until March 2026 (may extend)

Hours: 37 per week (Mon-Fri 8am-4.30pm/8.30am-5pm or 9am-5.30pm)

This is an exciting opportunity for an experienced contact centre Customer Service Co-Ordinator to join my Watford based client. Giving their customers the best experience possible. Making outbound calls and receiving calls from customers. Please note this is a fixed term contract.

Do you have experience working in a contact centre team who speak to existing customers?

Are you organised and can work to deadlines?

Role Responsibilities of the Customer Service Co-Ordinator:

Manage Customer expectations and develop relationships with key stakeholders providing a central point of contact and expertise.
Manage and coordinate customer interaction, in line with agreed processes and SLAs.
Effectively manage the customer experience to ensure that issues are resolved efficiently.
Promote the brand at all times by providing a customer centric experience.
Escalate complex issues and queries to Manager.
Liaise with and act as a central point of contact for customers and internal teams to achieve departmental KPIs and SLAs.
Maintain the consistency and accuracy of all data input into department databases.
Build knowledge of customers.
Prepare and produce management information as required.
Continually look for ways of improving agreed departmental KPIs to enhance the customer experience.

Key Skills and Experience:

Previous experience of using company systems
Previous experience of working with customer facing teams or in a customer services environment
Demonstrable specialised knowledge/skills in a customer contact area
Ability to plan and prioritise multiple activities
Is aware of the commercial impact of own decisions/actions
Good problem solving skills with experience of resolving complex problems
Experience in customer services excellence, with a clear focus on providing excellent customer service to clients and stakeholders
Experience in working collaboratively with internal and external teams

Benefits of the Customer Service Co-Ordinator role:

26 days paid leave (plus bank holidays)
Annual bonus scheme
2 x Life Days
4 x Salary of Life Insurance
Pension: we'll match your contribution up to 8.5%
Single Private Health Cover
£500 Wellness Allowance
Income Protection
Enhanced parental leave (maternity and paternity)
Eye Care, Dental and Cycle To Work schemes

Please follow the link to apply for this Customer Service Co-Ordinator role based in Watford