EP Group - Internal Account Manager

Established in 1974, EP Group is a privately owned global manufacturer and supplier of over 4,500 non-food consumable products. EP Group is one of the UK's leading food and industrial packaging, manufacturing and consolidation businesses with an enviable client list including McDonalds, Amazon and Marks & Spencer.

As a result of continued investment in both our manufacturing and distribution functions, the business foresees significant opportunity for the development of its products and services into new and exciting market sectors. We are now seeking to recruit an Internal Account Manager to join our existing team in Purfleet and help us realise our full potential.

Role Purpose - Internal Account Manager

In this exciting internal sales role, you will report to the Head of Merchant Sales and will have responsibility for the sales development, profitability growth and internal sales management of an established account portfolio. You will also be required to seek, develop and secure new business wins in the re-distribution market sector in line with company targets and performance set KPI's.

Key Responsibilities - Internal Account Manager

* To achieve and exceed individual territory sales targets in line with company budget.

* To manage and ensure profitable growth within your given account portfolio.

* To contact all customers by telephone as directed and within the stated time limits, ensuring customers have no cause for complaint or conflict.

* To respond to all inbound calls & inbound emails in accordance with company policy.

* To process all sales orders in line with stated time limits

* To respond to customers in a prompt and courteous manner on all customer enquiries within the given time limits.

* To advise customers of any out-of-stock line as appropriate and offer suitable alternatives where possible.

* To complete Management Information reports OTIF as required by the customer.

* Monitor margin issues and report these back to the relevant external sales person and Business Development Manager.

* To communicate with all appropriate departments to ensure set objectives for individual accounts are met.

* To monitor stock levels and movements on any bespoke product lines. If problems arise to take responsibility for the clearance of stock.

* To assist the credit control supervisor to ensure strict payment to terms as agreed with each account.

* To alert the head of Merchant Sales to any relevant market intelligence and significant changes in buying patterns in an accurate and timely manner.

Key Requirements - Internal Account Manager

* Experienced in B2B sales

* Possess the ability to work well under pressure.

* Must be able to communicate at all levels both internally & externally.

* Must have experience in using Microsoft Excel, Microsoft Word & Microsoft Office packages

* Results driven, self-motivated, team player, positive attitude with the desire to succeed.

* Have attention to detail and be customer focused

* Be numerate and commercially astute