Job Title: Customer Service Executive

Contract: 3-4 Month Fixed-Term Contract (Potential for Extension)

Location: Belfast, BT1 6FB

Role Purpose:

To provide excellent customer service by managing the full order process, resolving queries, and ensuring timely delivery of customer orders.

Key Responsibilities:

Process and manage customer orders (on time, in full)
Handle incoming queries promptly and professionally
Build strong relationships with customers, sales, and logistics
Ensure accurate data entry and reporting
Support issue resolution and continuous process improvement
Assist with billing, clearing, and customer spend activities

Skills & Requirements:

Strong communication and interpersonal skills
Detail-oriented with a customer-focused mindset
Positive, proactive, and team-oriented attitude
Minimum 5 GCSEs (A-C), including Maths and English
Previous customer service or order management experience preferredCarbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy