Thriving Together (Belonging You Can Feel) Attract, recruit, develop and retain 5★ calibre MPs. Build strong industry relationships and talent pipelines. Support MP development through Progress with Punch and PATHS learning programs. Work together as a team to develop a clear and structured operational plan. Provide MPs with a clear sense of direction and explain how they contribute to business goals. Doing well by doing good (Rooted in Real Community) Drive an exciting sales-led culture across all pubs - maximising all sales opportunities. Engage with MPs to deliver community-focused initiatives and charity events. Proactively build strong relationships within your geographical area. Ensure pubs act as hyperlocal anchors through authentic community engagement. Pride in Our Stride (Pride in the Everyday) Achieve and manage KPIs: budgeted sales, margin and profit. Deliver operational excellence across all pubs maintaining high standards. Take ownership of MP onboarding journey for future success. Drive long-term profitability while ensuring compliance and high standards. Translate company strategy into action and achievement. Delighting every guest (Built on Personality, Not Polish) Communicate clearly and influence others to achieve a win-win. Show enthusiasm and maintain energy and commitment in the face of setbacks. Demonstrate willingness to embrace fresh ideas and challenge norms. Lead and develop MP skills within your region as a key focus for growth. Encourage individuality and authentic hospitality in every pub. Commit to meet and exceed guest expectations by providing great service and standards. Successfully deliver change programmes through positive reinforcement. Reduce operator failures by staying close to the reality of business and reacting quickly. Promote centrally facilitated courses available to MPs for guest experience improvement. | 