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Date Added: Fri 20/01/2023

Customer Support Administrator Full Time Or Part Time

Sheffield, S1, UK
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Job Type: Permanent, FullTime

Salary: £20000 - £23000/annum

Sue Ross Recruitment are working with a very special company who manufacture bespoke medical equipment for children. Due to continued growth they are now seeking a Customer Support Advisor to join their friendly & professional, office-based team. The successful candidate will handle assigned customer communications with exceptional care and attention to detail. They pride themselves on the highest levels of customer service, aiming to delight and continuously exceed the expectations of their customers and their families.

You will be a self-starter, able to work on your own initiative as well as part of a small team where everybody's contribution is essential to their success. Previous experience in a similar role would be highly advantageous but not essential as full training will be provided. The ability to listen and understand unique customer needs and to identify and communicate appropriate solutions is key to this role. As a Customer Support Advisor you would need the aptitude to learn and absorb detailed product information across their range of products designed especially for their customers.

Key responsibilities

* Communicating with customers over telephone & email; committed to the highest standards of customer care

* Handling a case load of customer enquiries and after-sales support, identifying sales opportunities as appropriate

* Adhering to individual and team Service Level Agreements for call answering; call handling; response times & quality of service measures

* Working as part of a team to delight and exceed customer expectations

* Liaising with Product Advisors and other key stakeholders to ensure the best possible information is provided to customers

* Developing and communicating strong product knowledge

* Listening to and interpreting customer needs appropriately to achieve the best possible results every time

About you

You will be a committed and motivated individual, with excellent communication skills (verbal & written) and interpersonal skills. You should be able to take accountability for your own case load and work effectively as part of a small team.

You are enthusiastic about work, dedicated to developing strong knowledge of our products and service standards. You will take a great deal of pride in meeting and exceeding our customers' expectations. You have a positive 'can do' attitude, a pleasant and professional telephone manner and a strong work ethic.

You will have excellent reliability as a team member, committed to excellent levels of punctuality, attendance and getting along well with colleagues.

Educated to A-Level / Degree level (or equivalent) would be preferred. Qualifications with relevance to the medical device industry would be advantageous but not essential.

Initially, you will be required to work in the office. After initial training, there is potential for flexible working with some working from home available.

What they can offer you

In addition to a competitive salary, our clients offers a great range of benefits & training opportunities tailored around their core values and designed to help you reach your full potential whilst feeling truly valued and appreciated for the work that you do. Standard hours are 37.5 hour per week (flexi-time, Monday to Friday), however we are happy to accept applications from candidates seeking part-time hours. Our client can consider 3 or 4 full days or hours to fit in around the school day.

Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.

May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment
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