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Date Added: Wed 12/10/2022

Avaya Service Engineer

London, SE1, UK
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Company: INNOVATE RECRUITMENT LTD

Job Type: Permanent, FullTime

Salary: £50000 - £55000/annum

How would you like to work for one of the fastest-growing technology businesses in the UK? This is a brilliant and unique opportunity for a motivated, Avaya Service Engineer to join and become a key player in a rapidly expanding company. You will be working for a company who have won multiple awards and work with some of the most secure organisations in the UK.
Avaya Service Engineer
Salary: 50-55k
Location: Remote (Preferably based in the North)
Responsibilities:
1. Provide Level 3 escalation support to diagnose and resolve contact centre and voice technology incidents.
2. Be responsible for the system analysis and integration with other VoIP, Avaya, and other technologies.
3. Provide engineering support, advice, and consultation to other team members.
4. Be flexible to provide onsite and remote support as needed.
5. To be able to troubleshoot complex technical issues and provide appropriate resolutions and analysis of root cause(s) in alignment with contracted Service Level Agreements.
6. Utilize the Avaya System Manager (SMGR) solution for deployments, configurations, and support of Avaya Aura solution elements, applications, and services.
7. Support all Avaya Aura core systems and technologies, including, Media Gateways, Communication Manager (CM), Aura Messaging (AAM), and Application Enablement Services (AES).
8. Support the design and deployment efforts of complex Avaya systems and solutions specific to contact centre technologies.
9. Utilize proprietary and industry-standard tools and technologies to monitor, isolate and interpret unified communications related network traffic and faults - e.g., WireShark, TraceSM, TraceSBC, etc.
As a Service Engineer, you would need to be engaging, dynamic, and hungry for new challenges and opportunities. You would also need to possess the following.
5+ years experience with
* Avaya Aura Contact Centre
* Avaya Aura System Manager & Session Manager
* Avaya Aura Session Border Controller for Enterprise
* Avaya Aura Communication Manager
* Avaya CMS administration and maintenance
1. 6+ years of proven expertise supporting contact centre solutions
2. 5+ years of demonstrated experience supporting and/or maintaining complex Avaya infrastructure
3. Professional level understanding of network architectures, technologies, and common voice protocols
4. ACS credentials - IP Telephony and IP Maintenance preferred
5. Working knowledge of or ITIL V3V4 Certification preferred
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