COMPANY: E-TECH RECRUITMENT LTD
JOB TYPE: Permanent, FullTime
We are looking for IT Helpdesk support staff for an expanding company, based in Cirencester.
The role is working 4 on 4 off or on days, 7am to 7pm Service Desk Functions Issue tickets and manage all calls providing regular updates through to ticket closure Despatch engineers and parts as required Monitor all tickets closely and ensure all KPI’s and SLA’s are exceeded or met Provide monthly reporting per customer Contract Management Raise PO’s to purchase any external resources required for new contracts Set up new contracts in Conex(FSM) and SAP Issue welcome letters/contracts and update live maintenance deal log and master contract list.
Manage invoicing schedule and follow up on renewals.
Parts Management Checking stock for new contracts and replenishment/reviewing usage Update systems and spreadsheets as required Quoting Support the bids team helping with quotes Maintaining and updating master price sheet using quote data Develop sales from our partner network.