We have an exciting opportunity for a Reservations Agent to join our highly successful team here at our Knightsbridge Hotel. To be successful in this role you will need to be confident and an engaging communicator ensuring inspirational service is delivered to our guests. Working as part of our front office team, you will be expected to demonstrate excellent attention to detail, organisational and interpersonal skills.

We are looking for a Reservations Agent who is customer focused, demonstrates warmth and excellent communication. You will be confident in your knowledge of the hotel rooms and facilities, being at ease when recommending rates and packages to guests and external agents.

What we Offer:

• 13.64 per hour
• Discounts & Perks Platform
  
• Wage Stream - An employee app to stream your wages before payday
• Paid overtime
• Flexibility
• No split shifts
• Cycle to work scheme
• Uniform and meals provided
• Uniforms dry cleaned
• Discounted personal dry cleaning
• Social events, wellbeing and team activities
• Fully funded English lessons
• One paid volunteering day
• Award winning training opportunities and career development
• Firmdale experience and long service vouchers (afternoon tea, dinner for two, film club and an overnight stay)
• And much more!

What you Need:

• Ability to work under pressure
• Demonstrate excellent attention to detail
• Passionate about providing excellent customer service
• Organisational and Communication Skills
• Ability to work within a team

Why join Firmdale Hotels?