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DATE ADDED: Wed 03/01/2018

Customer Service Advisor

Newton Abbot, UK


JOB TYPE: Permanent

SALARY: Up to £16065.00 per annum

We are looking to recruit a Customer Service Advisor to join our clients Customer Service Team, and be a point of contact for personal alarm customer queries, complaints, accounts, repairs and contact changes. On a day to day basis, the successful candidate will be ensuring prompt and accurate preparation of all documents and information in connection with new contracts, no longer required alarms, re-installations, office orders, and customer account queries.
This role would be suited to someone who has had previous experience of working within a Customer Service environment, and has excellent organisational and interpersonal skills. You will need to be patient, and be empathetic towards our customers.
As a Customer Service Advisor you will:

  • Answer all Customer Service calls in line with agreed KPIs.
  • Carry out all key tasks and responsibilities in line with TSA Code of Practice and ISO9001.
  • Carry out detailed triage on all alarm and pendant faults raised.
  • Maintain accurate and current information for the Response Centre.
  • Take customer payments via telephone/secure online payment system & also process Credit/Debit Card payments.
  • Provide administrative support to the Department Manager.
  • Maintain confidentiality, security of information, premises and data protection.
  • Process customers' repairs, replacements, credits, invoices, and payments.
  • Communicate with outside agencies where required.

Essential Skills:

  • Good standard of education to GCSE level or equivalent, or above.
  • Proven working with Microsoft Office Suite.
  • Excellent organisational and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Possess attention to detail skills
  • Have the ability to multitask.

Salary: £16,065 p.a.
This role will be subject to a Standard DBS Check.
The position is based in Ashburton and will be full time: 9am - 5pm, Monday to Friday

Role: Customer Service Advisor
Job Type: Permanent
Location: Newton Abbot, South West

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