Temporary Complaints Officer (Housing Needs) – Wembley

Hybrid | 36 hours per week | £23.81 PAYE / £31.35 Umbrella | Immediate Start | Until October (possible extension)

Are you a customer-centric superstar with a passion for resolving housing-related issues? We’re looking for an experienced Complaints Officer to help clear a backlog of Stage 1 complaints covering housing needs, homelessness, and temporary accommodation.

What You’ll Be Doing

Investigating Stage 1 complaints Working closely with the Housing Needs team to produce high-quality written responses Delivering fair, evidence-based outcomes Ensuring a compassionate, resident-focused approach

Who We’re Looking For

We’d love to hear from applicants with: Local Authority experience Homelessness & housing complaints expertise Housing Ombudsman experience (advantageous!) Awareness of key legislation:

• Housing Act 1996 Part VII
• Homelessness Reduction Act 2018
• Localism Act 2011

Working Arrangements

Location: Wembley Hybrid: 3 days a week in the office (Monday = mandatory) 36 hours per week Contract: Until October, with potential to extend

Start Date

IMMEDIATE – temp booking