ENVIRONMENT:
LEAD the development and execution of features that are part of the product roadmap of a provider of Tailored Management Software Solutions seeking its next Product Manager. This role will work closely with cross-functional teams in both the United States and South Africa to define and prioritize product features, gather user feedback, write engineering specifications, and ensure the successful delivery of features that drive our goals and objectives. You must possess a suitable Bachelor's Degree with at least 5 years work experience on a Product team - preferably in the Software space, understand UX principles with the ability to analyse the situation, define key objectives, and create/execute action plans. You will also need experience working with a globally disbursed team & have the capacity for customer empathy and dedication to understanding and meeting customer needs.
DUTIES:
- Gather and analyze customer feedback to continuously improve the product and enhance user experience.
- Keep abreast of competitor products and industry trends, identifying opportunities to inform product strategy.
- For your assigned areas of the product, develop and execute the roadmap, making data-driven decisions considering customer needs, business goals, and market trends.
- Clearly document both business and functional requirements for new features, maintaining a healthy backlog of prioritized work for the Engineers.
- Put together wireframes for internal stakeholders to help communicate feature ideas for further refinement.
- Work closely with other teams to gather use cases and data to define feature success criteria and possible limitations.
- Work closely with the Engineering team (Dev and QA) to clearly communicate the feature value, objective, use cases, and test data.
- Review and give signoff on new features before deployment.
- Work with the UX Designer to communicate design requirements and conduct user testing.
- Provide release notes and internal product training on new features for Customer-facing teams, including the value proposition of those features for customers.
- Work closely with Customer-facing, Marketing, and Sales teams to ensure alignment and successful product launches.
- Work with the Support team to triage and prioritize bugs.
- Participate in both local and US-based team meetings, and assist in implementing action items as needed, noting that meetings with US-based counterparts can last until 9am Pacific Time.
REQUIREMENTS:
Qualifications -
- Bachelor's Degree in a relevant field.
Experience/Skills -
- Minimum 5 years' experience on a Product team, preferably in the software industry.
- Experience working with a globally disbursed team.
- Capacity for customer empathy and dedication to understanding and meeting customer needs.
- Ability to analyse the situation, define key objectives, and create/execute action plans.
- Adeptness at prioritizing and managing multiple projects simultaneously while delivering on deadlines.
- Understanding of UX principles.
- Outstanding written and verbal communication; you are clear, concise, and friendly.
- Ability to give presentations to both small and large groups of people.
- Strong Project Management, communication, and analytical skills.
- Ability to work effectively in a fast-paced, collaborative environment.
- Excellent problem-solving skills and a customer-centric mindset.
Advantageous -
- Deep knowledge of SharePoint and Microsoft Office.
- Experience with Aha!, Balsamiq, Celoxis and Azure DevOps.
- B2B Software as a Service industry experience.
